Management Consulting

Project Staffing

Finding talented technical and professional consultants to meet your organization’s needs requires selecting the right contract firm. Our consultants are outstanding performers and seasoned veterans in the Information Technology and Human Resource industry. We understand that you must have prompt, courteous, results-oriented service when you are staffing a project. Excelling at providing the perfect consultant, complete with the skill sets and the experience your project demands is our mission.

We realize that organizations can take a big hit in terms of time and money if the consultant assigned is not right for the project. It is very important to our company that we deliver you a qualified consultant to your project. We strive to make sure the consultants we assign you ‘fit perfectly’.

Action Management Corporation understands that as technology and the global economy evolves, your needs constantly change as well. Most consulting positions with the new global economy are highly specialized and designed to meet a very particular niche within the corporate setting. AMC is skilled at attracting talented high-performance professionals. Your consultant is screened for past performance, likelihood of success, motivation and quality of the assignment.

Respect your time, we are extremely judicious when presenting consultants for your consideration. AMC has the experience to provide your project with the consultants needed to propel your organization well into the 21st century. To submit job order resume, for consideration order click here.

Executive Coaching

The overriding mission of any company is to fully utilize its human capital in ways that will enable the firm to successfully meet the challenges of today’s global economy. Our four-step ‘Executive Coaching’ program will allow your firm to remain focused on today’s key-result areas while at the same time, prepare your management team for tomorrow’s challenges.

Our consultants bring international business experience to your coaching experience. Strengthening management skills, improving leadership skills and focusing critical thinking skills are just a few of the skill sets your team will master.

External Customer Survey

The definition of ‘quality’ begins with customer expectations and ends with customer satisfaction. Therefore, any quality program must focus the organization on the customer’s perception of how well you are doing in terms of customer focus.

This diagnostic assessment involves wide-ranging, open-ended interviews with selected customers. Interviews are conducted by telephone for convenience, ease of administration, and to reduce cost. Customers to be interviewed are selected in consultation with management.

The survey is designed to result in measuring not just ‘how satisfied’ customers are, but also identifying specific examples of ‘why’ customers may be dissatisfied with specific aspects of the organization.

Project Management

Action Management Corporation provides the most advanced and thorough project and program management services for clients in both the public and private sectors.This team has managed and successfully completed some of the most complex and managerially demanding projects in the country. Let us apply a complete management system to your project, which assures completion on time and on budget. We ensure the long-term viability of your project, but we do not become a part of your permanent staff.

Cultural Audit

A Cultural Audit is a survey of a company that identifies its values, beliefs, perceptions and behaviors. It defines what issues the agency or company considers important. If a strategic plan defines where a company wants to go, organizational culture determines the methods and avenues used to get there. Every agency has an organizational culture, simply because it is made up of people. Unfortunately, few administrators or CEO’s are aware of the culture, thus its evolution is an unplanned process. A Cultural Audit establishes a baseline of information concerning the beliefs, values and perception your employees have about the company or agency, and its policies and their leader.

Cultural Audits are a critical piece when developing a strategic plan, quality initiative or a diversity plan.

Change Management

It seems that nobody really likes change. Variety is fine, but real, honest-to-goodness change is something else. Today’s companies and government agencies face the challenge of implementing large projects that involve change. New software packages, corporate restructuring, and downsizing efforts, all bring with them unique skill set needs for administrators and managers.

Action Management Corporation has over twenty years of hands-on practical experience in working along side executives and managers as they move their company forward. By designing a customized approach that is tailored around an agency’s mission and corporate culture, we can assist with a smooth transition of large projects. AMC consultants will fully analyze the internal and external variables that influence a project. Our customized strategy will incorporate a comprehensive communication component designed around the stage your employees will experience during change.

Recent Projects

U.S. ARMY
AMC was requested to conduct a complete assessment of the management capabilities of the Anniston, Alabama Army Depot. The Depot has approximately 4,800 on-site personnel and encompasses 256 square miles. The AMC assessment team spent two weeks on site conducting interviews, developing and initiating a survey. Our assessment team had complete access to base personnel and worked with the base commander.

The objective of this contract was to perform a management assessment of the Anniston, Alabama Army Repair Depot. Specific areas of attention were:

• Efficient use of manpower within cost centers
• Work schedules, overtime use, management policies, union rates
• Qualifications and competence of managers relative to their position
• Adequacy of review programs and over-all budget management
• Leadership issues, span of control and productivity of key personnel

DETROIT MEDICAL CENTER
Action Management Corporation was hired to provide rapid process improvement interventions to actively support DMC operation recovery. Our efforts were spread across six separate hospitals and involved (8) eight specific interventions. Some examples are:

Human Resources – Short Term Disability This intervention was designed to assess the current process capabilities of the Short Term Disability (STD) program and work with the Department manager to develop a Process Improvement Plan. The teams worked cross functionally and cross organizationally (Third Party Payers) to access the STD systems six core processes and identify improvements. This plan includes 11 simple improvement action items, which will help provide better service, reduce costs and capture an estimated $75,000 in lost revenues from non-payment of Premium Participation from staff on STD Intensive Care Unit – Improvement Project (Sinai-Grace). This project involved forming and facilitating a cross-functional team to reduce the time required to get patients into ICU beds. This project had significant implications to patient care as well as wasted resources due to lack of departmental coordination of work processes. Improvements included:

• Use of AMI transport team to move patients from ED to ICU
• Proactive focus on ICU patient turnover
• Additional ICU beds

These changes caused a 65% cycle time reduction from over six hours to less than two hours. Potential to further reduce cycle time and reduce wasted resources is still available by reducing duplicated diagnostic testing (ED and then ICU). This will be pursued as a Phase II improvement.